KUALITAS PRODUK, KUALITAS PELAYANAN DAN KEBIJAKAN TARIF TERHADAP KEPUASAN PASIEN PUSKESMAS SIULAK MUKAI KABUPATEN KERINCI

  • Gampo haryono STIE Sakti Alam Kerinci
  • Louis Zahra

Abstract

This study looks at and identifies how the influence of Product, Service Quality, Tariff and Convenience on Patient Satisfaction at the Siulak Mukai Health Center, Kerinci Regency. This research was conducted to test whether there is influence between variables, specifically to test the hypothesis in structural equations. The data analysis technique used in this study is the Multiple Linear Regression analysis technique. The research results show that product quality has a significant effect on patient satisfaction as evidenced by t count > t table (2.182 > 1.987934) and with a significant value = 0.032 <0.05. Service quality has a significant effect on patient satisfaction as evidenced by t count > t table (2.911 > 1.987934) and with a significant value = 0.005 <0.05. Tariff conformity has a significant effect on patient satisfaction as evidenced by t count > t table (2.631 > 1.987934) and with a significant value = 0.010 <0.05. Product quality, service quality, tariff suitability, have a significant effect on patient satisfaction as evidenced by F count > F table (11.240 > 2.710647) and with a significant value = 0.000 <0.05.

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Published
Dec 22, 2023
How to Cite
HARYONO, Gampo; ZAHRA, Louis. KUALITAS PRODUK, KUALITAS PELAYANAN DAN KEBIJAKAN TARIF TERHADAP KEPUASAN PASIEN PUSKESMAS SIULAK MUKAI KABUPATEN KERINCI. KOLEKTIVITA, [S.l.], v. 6, n. 2, p. 1-13, dec. 2023. ISSN 2087-4014. Available at: <http://e-journal.stie-sak.ac.id/index.php/61201/article/view/480>. Date accessed: 22 feb. 2024.